Refund Policy

Thank you for your purchase. We hope you’re happy with your purchase! We prioritize the quality of our products, and your satisfaction is our top priority. However, given that our products are digital goods delivered via electronic download, we typically do not provide refunds or returns.

However, we are happy to honor your request for a refund under the following conditions:

• Product Not Delivered: If you encounter a situation where you do not receive the delivery email from us due to mail issues, HR Annie Consulting may request proof of your report to the mail service regarding the missing item.
• Issue With Product Download: If you encounter difficulties when downloading the product, HR Annie Consulting recommends contacting your browser provider’s support team. HR Annie Consulting ensures compatibility with all major browsers, and issues of this nature typically come from the browser, firewall, or network settings.
• Product Not as Described: Refund requests based on this reason are evaluated on a case-by-case basis and are subject to our approval. To avoid such claims, we encourage all customers to carefully review our product descriptions before making a purchase.
• Software Defects: Despite rigorous testing before release, unforeseen errors may occasionally occur. If you encounter an issue of this kind, please submit it to our Operations Team for their assessment of your refund request.

Refund requests must be submitted within 30 days of your initial purchase. To complete your refund, we require a receipt or proof of purchase. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

Need help?

We appreciate your business and want to ensure your satisfaction with our products. If you have any questions or concerns, please feel free to reach out to our support team at operations@hrannieconsulting.com.