ON THE ONLINE COURSE LIBRARY
De-Escalation: Managing Stressful Situations
Spring tends to bring a shift in pace. More customers, more activity, and more complex interactions throughout the workday.
Employees may face stressful interactions with customers, non-customers, or coworkers in the workplace without the tools to handle these calmly and safely.
With that shift, De-Escalation awareness allows team members to have greater awareness, confidence, and commitment to safety.
Our De-Escalation: Managing Stressful Situations online course shares how to recognize and respond to escalating behaviors with confidence and compassion.
After completing this course, you’ll walk away with…
- Awareness of common stressors that cause escalating behaviors.
- Knowledge of verbal & non-verbal signs to watch for and recognize.
- Confidence in de-escalation techniques that lead to calm & resolve
- Assurance of when to stop engaging and refer to emergency safety plans.
You’ll also earn .75 SHRM and .75 HRCI credits upon completion of the course.
The course is available anytime through our online learning platform (with English & Spanish captions), making it accessible and easy to fit into busy schedules.
You can enroll yourself or roll it out across your organization so everyone heads into the season feeling prepared and supported.
Click the button below to get started!